Privacy Policy

WEBSITE PRIVACY POLICY 2020

WHO WE ARE

We are Farah Property Solutions Limited (company number 12804355) and our address is 2 De Pass Gardens, IG11 0FQ (referred to as “we” or “us” or “our”). We are the providers of the website www.farahpropertysolutions.com (referred to as the “Site”).

A reference to “you” or “your” is a reference to a user of the Site or any of our services.

INTRODUCTION

We are committed to protecting your privacy. This privacy policy (referred to as the “Policy”) explains how and for what purposes we use the information collected about you when you use the Site and Platforms. Please read this Policy carefully

If you have a query about information relating to your property on the Site, please contact us on ayesha@farahpropertysolutionslimited.com.

CONTACTING US

If you would like to stop receiving marketing and communications from us please contact us via email at ayesha@farahpropertysolutionslimited.com

If you have any questions about this Policy or our use of your personal information or would like to submit a subject access request or exercise your other data subject rights, please contact our Data Protection Officer via email at ayesha@farahpropertysolutionslimited.com.

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

INFORMATION YOU GIVE TO US

What we collect and where it comes from

  • We will collect the information that you give to us when using our Site or services:

Enquiries to our members

    • if you choose to access a particular search feature or to fill in a form on you may be asked to provide information about yourself, such as:
      • your name and contact details
      • details of the sort of property you are interested in
      • the cost and location of the property, and
      • your current residential address.
    • If you choose to book an appointment to view a property via the Site, you may be asked to provide more details,
    • if you choose to contact us or a member using the member telephone number on the Site, calls may be recorded for training and monitoring purposes. We may also keep a record of call activity, including missed calls

General Use of the Site

    • information that you provide when registering;
    • information that you provide when participating in discussion boards or other social media functions on our Site and enter into competitions, promotions or surveys available on the Site;

Communications:

    • information that you provide to us by corresponding with us by phone, e-mail or otherwise; and

Why we collect it

  • We will use this information for a number of reasons including:

Communications:

    • to process and resolve any queries that you may have; and

Our lawful basis for processing this personal data

  • We have a legitimate interest to process this information. These legitimate interests are:
    • Enquiries to our members: to provide a service to our members and/or to provide a service to you;
    • Communications: to ensure that your queries are addressed; and

How long we will keep it for

We will store the information summarised above for the following periods:

Enquiries to our members

 

General Use of the Site:

  • information that you provide when participating in discussion boards, enter into competitions, promotions or surveys will be retained for two years.
  • information that is provided when you interact with us through social media functions will only be retained on the social media platforms which you use to contact us. We will not copy or store it separately. This data will be retained for as long as you keep it on your social media accounts.

Communications:

  • information that you provide to us by corresponding with us by phone, e-mail or otherwise will be retained for the later of 18 months from the date of communication or until your query is resolved.

INFORMATION WE COLLECT ABOUT YOU

What we collect and where it comes from

  • This is different to “information you give us” because it relates to technical data that we collect. We may:
    • collect technical information that has the potential to identify you, including the type of Device you use, a unique identifier (for example, your Device’s IMEI number), the internet protocol (IP) used to connect your computer to the internet, the MAC address of the Device’s wireless network interface, or the mobile phone number, your login by the Device, mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting, the browser plug-in types and versions, operating system and platform;
    • collect information about your visit to the Site, including the full uniform resource locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page; and
    • use GPS technology on your Device to determine your current location. Some of our location-enabled services require your personal data for the feature to work;and
    • combine technical information with other information that we have about you to help us with our processing of your information as set out in this Policy.

Why we collect it

  • We will use the information summarised above:
    • to provide the Platforms to you;
    • to conduct reviews that assist us in the improvement and optimisation of our Platforms;
    • to ensure that content from our Platforms is presented in the most effective manner for you and for your device;
    • to administer our Platforms and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • as part of our efforts to keep our Platforms safe and secure;
    • to customise and enrich your experience on our Platforms;
    • to provide you with GPS enabled functionality; and

Our lawful basis for processing this personal data

  • We have a legitimate interest to process this information. These legitimate interests are:
    • to help ensure the on-going security of the Platforms;
    • enhancing the service that you receive on the Platforms; and
    • providing information necessary to enable us to provide a competitive, cost effective services.

How long we will keep it for

We will store this personal data for two years in order to allow us to review and monitor normal traffic patterns and trends on our Platforms. After two years this data may be kept in an anonymous form.

LEAD PROFILING

We may from time to time profile your activity when using our services or our Platforms. This profiling is limited in its scope to telephone and email enquiries you send to our members. It only takes place to help us and our members understand what sort of properties you may be interested in and to categorise your activity to help us and our members determine how likely you are to require services from our members. Members may then contact you to offer their services, although they can only do so if they have a lawful reason to do so (known as a lawful basis of processing your personal data). You can always object to our profiling by emailing us here ayesha@farahpropertysolutionslimited.com.Any profiling data that we hold about you will only be kept for a period of 12 months from the date of the last telephone or email you have sent.

USE OF YOUR DATA FOR MARKETING AND COMMUNICATIONS

Sometimes we may use your personal information to provide marketing messages to you. You can opt out of marketing and other communications at any time by contacting ayesha@farahpropertysolutionslimited.com. You can always make use of the Platforms without having to agree to marketing. The types of things that we may do include:

  • providing direct marketing advertisements and communications to you via email, text, post or telephone;
  • making suggestions and recommendations to you and other users of our Platforms about goods or services that may interest you or them;
  • communicating with you on third party social media platforms; and
  • monitoring the effectiveness of our direct marketing communications and your responses to it.

REMOVING PROPERTY DATA FROM THE SITE

If you have any concerns about the property data on the Platforms, please contact us at ayesha@farahpropertysolutionslimited.com and we will endeavour to resolve the issue promptly.

If you are a vendor or landlord of a property that is being actively marketed on the Platforms, please contact your estate agent or lettings agent directly.

If you have concerns about historical property information about a property featured on our Platforms and you can prove to us that you have a valid association to that property, please contact us at ayesha@farahpropertysolutionslimited.com.

WHO HAS ACCESS TO YOUR PERSONAL DATA

We retain access to all personal information that we have collected from you or about you. Once your information has been passed to one of our members in the course of providing our services we will have a copy of the information that you have provided within your enquiry and your contact details which they will use to get in touch with you. In relation to property data, it is provided to us by our members (or third parties that act on their behalf). Our members (or any third party that acts on their behalf) will be responsible for information in their possession and that information will be subject to any privacy terms or policies that the member has in place; we are not responsible for use (or misuse) of your information by any of our members.

When our service is available via the websites of our partners, those partners may have access to your information. We may also have links to other websites from our Platforms. We are not responsible for the content, security, privacy policies and practices of any other websites, even if you access them using links from our Platforms or if you can access our Platforms or use our services from them. We recommend that you check the policy of each website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.

If we offer or supply a service to you that is provided on our behalf by a third party, we may have to pass your information to them in order to deliver the service. The categories of third parties (who are acting as a data processors) include: telephone call recording and our support ticketing systems. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your information to anyone who is not also subject to adequate privacy commitments in our contract with them.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice.

WHERE DO WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA, but we are under a duty to make sure that our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. By submitting your personal data to us, you agree to this transfer, storing or processing.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties, we will require them to have in place similar measures to protect your information.

Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. We may require you to co-operate with our security checks before we disclose information to you.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

YOUR RIGHTS

You have the right to ask us not to process your personal data at any time.

You have the right to use our Site without consenting to marketing and communication services that we provide. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We always use the most recently submitted form to be your current consent status. If you are a registered user, but not signed in when you submit a form, we will not be able to use your saved settings so will deem your consent choice to be as per the form you submit at the time. You can exercise your right to prevent such processing by selecting the specific options in the fields or forms when you become a registered user

You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us, the right to object to our processing of your personal data and a right to request that we transmit your personal data to another data controller.

Where we process your personal data because you have given us your consent to do so, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact the Data Protection Officer whose contact details are provided earlier in this policy.

You have the right to complain to the Information Commissioner’s Office if you feel unhappy with the way we process your data. Please visit www.ico.org.uk for more information.

COOKIES AND TRACKING

Like many website providers, we use “cookies” to enable us to personalise your visits to our Site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our Site. For full details about what cookies we set and why we use them, please see our Cookie Policy available here.

CHANGES TO THIS POLICY

We may change the terms of this Policy at any time. Any changes we may make to this Policy in the future will be posted on the Site.

Please check back frequently to see any updates or changes to this Policy, as you will be deemed to accept such changes from your continued use of our Site.

Issue date: December 2020